Customer Service
In addition to social aspects, Made in Germany is a comprehensive quality promise, which at ritter is not only limited to product quality, but also applies equally to customer service. A long-term supply of spare parts, far beyond the legally prescribed warranty period, distinguishes ritter.
ritterwerk derives its high service range from tradition, demand and the production site in Germany. Should there be a fault with your appliance, the ritter after-sales service will be of assistance to you. ritter products are accompanied by longstanding service and providing of spare parts.
If a defect occurs on your device anyway within the warranty period - 2 years from the purchase date - we request you to contact us before you send the device back to us. We will send you a prepared package sticker via mail or a return slip per email for the free return of the goods.
If a repair becomes necessary after expiry of the warranty period, please send the device sufficiently stamped to our central customer service:
In case you do have any specific questions, you can also contact us directly:
ritterwerk GmbH
Service Dept.
Industriestraße 13
82194 Gröbenzell
Germany
You can also bring the faulty device personally to our in-house customer repair service, which has the same address. Please note the service times of our customer repair service.
